More InsightsYour Background
To meet the basic qualification for this role, you will have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship. In addition, to be a good fit for the Field Service Operations Manager opportunity, you will have:
- 5+ years of related experience; a bachelor's degree (B. A.) from four-year College or university a plus.
- Experience in oil and gas industry service, such as experience with CNG / LNG, compressors, field service, equipment support, or similar.
- A background in mechanical systems, including the ability to read and understand P&IDs both electrical and mechanical.
- Management /supervisory experience.
- Strong skill with Microsoft office programs and experience using field service software for maintenance and repair scheduling.
- The ability to achieve goals independently in a fast-paced environment.
- Proven strong organizational skills, including the ability to manage multiple tasks, priorities and deadlines.
- Strong interpersonal skills and the ability to provide direction to and interact effectively with internal and external contacts including customers as well as field service personnel.
- Strong oral and written communication skills.
- The ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manual, to write routine reports and correspondence, and to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
- Effective presentation skills to address individuals as well as groups of customers or employees of organization.
You will manage all activities related to effective operations of Clean Energy's Northeastern U.S. service & maintenance team. This includes acting as the day-to-day liaison for field supervisors and field technicians, traveling to sites to gain intimate knowledge of the team’s work, meeting customers, and providing oversight, feedback, and training. Your territory runs along the 95 corridor, including Maryland, Pennsylvania, NY, NJ, Connecticut, Massachusetts, etc, and could expand based on company needs. If you live near Allentown, PA, or Concord, NH you can work from one of those offices; otherwise you’ll work from your home office, traveling about 80% of your time to visit sites and work directly with technicians and supervisors.
You’ll have three direct reports, based in Long Island, Philadelphia, and Virginia, with about 20 technicians reporting in to them, though these numbers will fluctuate based on business need. You’ll pass directives through the supervisors as well as working hands-on with the technicians yourself. Most of your time will be spent completing on-site evaluations and communicating with customers and technicians, and you’ll need strong mechanical, electrical, and PLC experience so that you can properly evaluate the technicians’ work. You’ll also spend time helping to plan and signing off on schedules, reviewing orders to ensure they are handled properly throughout the whole process, and completing required reporting and updates.
In addition to the above, some of your specific tasks will be to:
- Coordinate department activities with all other functions of the organization and suppliers to obtain optimum production and utilization of human resources, machines, and equipment.
- Determine responsibilities of assigned staff positions to accomplish business objectives.
- Ensure all fueling related equipment and structures are maintained in accordance with manufacturer and Clean Energy guidelines.
- Complete periodic Quality Assurance inspections of fueling locations and equipment to determine proper and normal operating conditions.
- Detect and correct faulty and malfunctioning mechanical and electrical components, devices, and equipment related to "Compressed Natural Gas" (CNG), "Liquefied Natural Gas (LNG) and "Hydrogen" fueling equipment.
- Coordinate and manage the install, removal and modification of fueling locations and equipment.
- Meet with customers to review station operations, present proactive repairs, discuss upgrades, and provide performance metrics.
- Ensure all established costs, quality, and delivery commitments are met.
- Assist with special projects as needed.
- Prepare periodic status reports/updates for Senior Management.
- Train and ensure all assigned employees are aware of and comply with company, government, and customer policies, procedures, and regulations.
- Inspect, maintain and adjust electrical equipment (electrical wiring, conduit, panels, switch gear, switches, gauges, transducers, solenoids, gas dryers, actuators, motors, meters and controls) and mechanical equipment (compressors pumps, engines, intercoolers, after coolers, heat exchangers, piping, tubing, fittings, filters, traps, gas dryers, fasteners, valves and actuators) for safe and proper operating condition.
- Repair, replace, and adjust malfunctioning equipment to restore proper operating condition specified in regulations and repair manuals.
- Directly supervise employees in the Operations department and carry out supervisory responsibilities in accordance with the organization's policies and applicable laws, including interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints, and resolving problems.
- Handle other duties as assigned.
More Good ReasonsProfessional development
There will be plenty to learn in this role, from our unique technologies to our diverse operations to our expanding industry. You’ll develop skills and knowledge on the job, but will also have opportunities to attend our state-of-the-art training facility in Denver for skills upgrades related to our equipment, and as we grow as a company. This is also where you’ll send your technicians for their professional development and training.
We hire with an eye to the future, and we're looking for an individual who can grow right along with our company. Once you’ve proven yourself as a leader and made an impact in this role, you may find chances to move into a Senior Manager or Director position, or into another cross-functional team, depending on your skills and experience and the positions available. There are always opportunities for strong performers.
You'll join a team that is collaborative and maintains a positive, upbeat approach. You’ll report in to senior management, and will have strong support from the team, including SMEs who will support and mentor you. You'll find people have great attitudes and are willing to share their knowledge and insights.
Compelling value proposition
You probably already knew that natural gas burns much more cleanly than gasoline and diesel, producing significantly lower greenhouse gas emissions. Clean Energy helps companies and public organizations meet aggressive environmental goals. But natural gas fuel is cheaper (~$1.50 cheaper per gallon than diesel), domestically abundant, and it works. And using natural gas reduces America's dependence on foreign oil.
Proven strong leadership
You’ll join a team of accomplished, seasoned professionals at Clean Energy, led by Andrew Littlefair. Mr. Littlefair served as President of Pickens Fuel Corp (PFC), predecessor company of Clean Energy, which he co-founded in 1997 with Boone Pickens and was Staff Assistant to then President Ronald Reagan in the Office of Presidential Advance from 1983 to 1987.
In addition to a competitive salary and discretionary annual bonus potential, we offer a comprehensive benefits package that includes all you would expect plus some pleasant surprises such as a discretionary match on our 401(k) plan, company vehicle, and more.
Video: Among others, you’ll work with technicians who service Clean Energy's largest revenue stream, the public transit sector. As this video shows, we have a track record of helping transit agencies and municipalities achieve important goals, including cutting costs and reducing environmental impact.