The RequirementsTo meet the basic qualifications for this role you will have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship. To be a good fit for the Customer Service / Dispatch (Maintenance Planner II) opportunity you also should have:
- Experience in a role requiring you to plan, schedule and coordinate among multiple departments, ideally in maintenance planning. You also might have acquired this experience in operations, supply chain, customer service or inside sales.
- Strong computer skills, including:
- The ability to work in multiple applications and windows simultaneously.
- Proficiency with MS Word and Outlook.
- Intermediate skills in Excel; experience with VLOOKUP, formulas, pivot tables, etc. is preferred but not required.
- Experience with scheduling software is strongly preferred.
- Experience with ERP software (Oracle, Microsoft Dynamics AX, SAP, etc.) is a plus.
- The ability to understand maintenance metrics and the business significance of the metrics planned.
- Experience running reports to identify trends and/or specific information is strongly preferred.
- Experience with quality assurance or quality control is a plus.
- A bachelor’s degree, ideally in Business, or an equivalent combination of education and experience.
- An analytical mindset and strong attention to detail.
- Sophisticated and professional oral and written communication abilities.
- Exceptional organizational skills, including the ability to manage and track multiple details.
- Strong teamwork skills and a proven ability to work effectively across functional lines.
Role OverviewReporting to the Operations Services Manager, you will join a team that includes four other Customer Service / Dispatchers (internally the title is Maintenance Planner). While each covers a region of the U.S. and/or Canada, the team collaborates in backing one another up and in coordinating where areas overlap. You'll also interact with Service Technicians in the field, Customer Service, the Manager, Regional Directors and others.
The main focus of the role will be scheduling preventative maintenance and emergency service at fueling facilities operated by Clean Energy. Among other considerations, you'll ensure that the Technicians have enough work to keep them busy, but not more than they can handle. In addition, when an urgent issue arises, you will coordinate across functional lines to ensure we resolve that issue within established service parameters.
In addition, there is a strong administrative/documentation aspect to this role, which can impact revenue. While the planning side requires a fast-paced approach and the ability to manage multiple priorities, on the admin side you will need to slow down to ensure you understand contractual, pricing and other information relevant to your documentation.
Your overall objectives and activities will include:
- Preparing schedules, coordinating work, and implementing preventative maintenance programs.
- Developing and maintaining equipment records and cost distribution.
- Working with the Service Technicians, Directors of Operations, Operations Service Manager, and the Customer Service department to identify basic and routine issues and achieve a seamless service operation.
- Planning, scheduling, and controlling inspection routes, preventative maintenance Work Orders and Corrective Action Work Orders by following detailed procedures.
- Generating service quotations and coordinating with the customer to generate a Purchase Order and ensure proper billing information for invoicing.
Pictured: Clean Energy Compression, a subsidiary and key part of our turnkey solution approach, is a leading manufacturer of compressed natural gas (CNG) equipment for vehicle fueling, and a world leader in natural gas compression technology. You will support regular and emergency service of compressors like these.
Role SpecificsYou specific activities will fall into three main areas. As part of the planning and scheduling process, you will:
- Follow detailed procedures to execute the planning and scheduling process.
- Communicate processes to Technicians and other stakeholders.
- Add new and generate existing Inspection Routes, Preventative Maintenance and Corrective Work Orders as requested.
- Assemble work schedules that take into account equipment needs, equipment availability, labor needs and labor availability.
- Work closely with the Directors of Operations, Operations Service Manager and Supply Chain to understand and optimize scheduled work.
- Keep abreast of work prioritization processes within Operations, Quality, Safety, and with other stakeholders.
- Communicate and adhere to CMMS standards and usage.
- Perform basic data analysis on CMMS information in order to develop solutions to routine technical problems and determine areas of opportunities.
- Act as the point person for CMMS setup around new capital including service objects and assets, asset hierarchy, inspections, PMs and correctives.
- Communicate how the various components fit and work together in order to make the equipment/system run effectively.
- Support sites with technical issues as they arise.
- Participate in problem solving activities.
- Participate in preventative maintenance development.
- Support continuous improvement initiatives.
- Assist with the development of the maintenance department goals and objectives (master plan).
- Handle other duties as assigned.
Pictured: Clean Energy runs the largest technical field service organization in the industry, and our Technicians will count on you to help prioritize maintenance and service activities across the country.
What's in It for YouProfessional development -- growth and change are fundamental dynamics at Clean Energy, and that includes employees. You will expand your skills and knowledge in diverse areas, from helping a Service Tech troubleshoot electromechanical equipment to creating templates for use in our CMMS.
Career options -- this role will give you a glimpse into multiple areas of a complex organization (operations, retail sales, and even manufacturing and construction), and that knowledge will serve you well in building a career with us. Once you've proven yourself in this role you might set your sights on a Lead or Supervisor position within Operations Service, or you might look at other career paths within Clean Energy.
Proven strong leadership -- you will join a team of accomplished, seasoned professionals at Clean Energy, led by Andrew Littlefair. Mr. Littlefair served as President of Pickens Fuel Corp (PFC), predecessor company of Clean Energy, which he co-founded in 1997 with Boone Pickens and was Staff Assistant to then President Ronald Reagan in the Office of Presidential Advance from 1983 to 1987. Mr. Littlefair is highly esteemed by Clean Energy employees. Our executive team's profiles can be viewed at CleanEnergyFuels.com.
Solid growth -- Clean Energy has the right solutions at the right time, as more and more organizations are exploring alternative fuel vehicles and solutions. For example, in 2013 our subsidiary IMW announced an agreement to provide natural gas compressors for the construction of more than 300 compressed natural gas stations in China. Clean Energy also secured its largest single order and deployment of medium-duty CNG trucks for delivery services, from Fox Transportation. And the momentum continues to build.
Green standard for sustainability -- you probably already knew that natural gas burns much more cleanly than gasoline and diesel, producing significantly lower greenhouse gas emissions. But did you also know that natural gas is increasingly renewable, using biomethane reclaimed from landfill via waste-to-energy solutions? Clean Energy is helping companies and public organizations meet aggressive environmental goals.
Excellent compensation -- in addition to a competitive salary and performance-based bonus potential, we offer a comprehensive benefits package that includes all you would expect plus some pleasant surprises, such as a discretionary match on our 401(k) plan -- in four of the last five years the company has matched 50% of the employee's annual contribution.
Pictured: trucks powered by natural gas are traveling the country on America's Natural Gas Highway®, our network of truck fueling stations on Interstate Highways connecting major metropolitan areas coast-to-coast and border-to-border.
Keys to SuccessWorking with some 130 Service Technicians and a variety of others means there will be lots coming at you, via phone, email and instant message. At any given time you'll be coordinating regular schedules, urgent issues, small projects and more. We're not looking for someone who is simply willing to deal with this kind of role. Instead, we're looking for a high-energy professional who can absorb it, prioritize it, and make it happen -- end enjoy mastering the challenge.
Just as important will be your interpersonal and communication skills. You'll need to be able to combine a collaborative approach with the ability to influence others and the willingness to be assertive. We understand that there will be a learning curve. We'll provide onboarding and training, of course, but we'll also look to you to jump in and learn by doing, and continue to learn moving forward. To find success at Clean Energy you'll need to be comfortable in a fluid, change-oriented environment. In addition, you will:
- Hit the ground running.
- Work independently and try to solve problems on your own before you seek assistance.
- Bring a detail orientation and a healthy respect for deadlines.
- Leverage strong self-motivation.
About UsTaking the Lead in Clean-air Transportation
Clean Energy has a broad customer base in the solid waste, transit, ports, shuttle, taxi, trucking, airport and municipal fleet markets. We have the most experience in inventing and manufacturing today's natural gas technologies. We develop, manufacture, supply, install and service the equipment at natural gas stations across North America.
Clean Energy owns and operates LNG plants and renewable processing facilities, producing CNG, LNG and Redeem (RNG) fuels for our own stations and our clients' stations. Our network of over 550 LNG and CNG fueling stations ensures fleets are powered for both short routes across town and long hauls across North America. Our stations are fueling service vehicles at 37+ major airports, and our strategically located truck-friendly CNG and LNG fueling stations, the network we call America's Natural Gas Highway™, are designed to keep heavy duty fleets fueled up and on the road.
The Clean Energy vision extends beyond servicing the high fuel-use requirements of fleet operators. We are committed to helping businesses access the measurable advantages of clean-fuel solutions. Simultaneously, we are committed to protecting our environment as the leader in clean-air transportation. Clean Energy has proven that business and environmental goals can indeed find common ground, with mutually profitable results. Our vision and efforts have received recognition and awards from business and environmental organizations alike.