Clean Energy Career Opportunities
Technical support or troubleshooting remote Cardlock or POS Systems for internal or external customers.
Knowledge and experience with SCADA would best be described as:
Knowledge and experience with POS systems would best be described as:
Please note that this position is no longer available.
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POS Technical Support Representative II (Day Shift)
CA - Newport BeachNewport Beach, CA
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Bring Your Technical Savvy to the Leader in Alternative Fuels

Strong Ongoing Training Sets You Up for Success Now and in the Future

If you have a strong technical support background, this position offers you multiple opportunities: Clean Energy is the driving force moving America to use natural gas for transportation, and a global leader in expanding international natural gas vehicle markets. With experience and expertise built over more than a decade, we are committed to helping our customers -- companies operating all kinds of fleets from the goods movement sector to refuse and public transit, to shuttles and taxi fleets -- gain the measurable economic and environmental advantages of natural gas fueling. We have more than 1000 employees and are continuing to expand our 550+ station portfolio.

Pictured: Our business model is diverse, but at the forefront is operating public and private stations that dispense compressed natural gas (CNG), liquid natural gas (LNG), renewable natural gas (RNG), or a combination of these. You'll play an important role in this area.

The Requirements

To meet the basic qualifications for this role you will have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship. To be a good fit for the POS Technical Support Representative opportunity, you also should have:
  • A high school diploma or GED
  • Knowledge of and experience with Cardlock/POS systems
  • Strong general troubleshooting and problem-solving skills, including technical knowledge
  • A diagnostic mindset to find root cause
  • Excellent customer-facing skills
  • Knowledge of Microsoft applications including Word, Excel, Outlook, and PowerPoint
Experience with the following is preferred but not required (we'll train you on whatever is new to you):
  • At least one of the following POS/Cardlock systems:
    • Autogas (ideally), Gas Boy, Fuel Force, Petro Vend, EJ Ward, Comm Data etc.
    • Top candidates will have hands-on experience remotely troubleshooting and working on the hardware and software, as well the ability to setup and configure the platform
  • Fuel dispensing equipment such as Gilbarco, Wayne, Bennett, etc.
  • Networking technology
  • SCADA systems Quick question for you - click here
You will work Monday through Friday during typical business hours, and also participate in an after-hours on-call rotation. This will include weekends and holidays.

On occasion, you may travel locally to assist in troubleshooting issues. In addition, you should be willing and able to travel to Denver for a week for initial training. During your first year you may return to Denver every few months, for a week at a time, for ongoing professional development. After that you'll attend training sessions about once a year.

Pictured: You will be part of the largest technical support team in the industry, which also includes highly trained technicians in the field.

The Role

Reporting to the Supervisor, Operations, you will join a team that includes four other Technical Support Representatives with different levels of seniority. Your key responsibilities will include:
  • Answering inbound customer phone calls and serving as customer contact on highly complex technical and service related problems with station Point of Sale (POS) systems. Quick question for you - click here
  • Diagnosing, troubleshooting and repairing problems while ensuring the highest customer satisfaction and optimal performance.
More specifically, you will:
  • Serve as customer contact on highly complex technical and service related problems of POS systems.
  • Provide support and maintenance of integrated security systems including running updates, backups and disaster recovery processes.
  • Troubleshoot and resolve any errors and/or failures of security systems ensuring cost effectiveness and minimal downtime.
  • Interact with customers and respond to technical questions regarding POS equipment problems or requests for information.
  • Diagnose highly complex mechanical, hardware, software and system failures for POS using established procedures.
  • Apply a wide range of policies, processes, techniques and concepts to ensure the resolution of highly complex technical problems.
  • Troubleshoot and determine the most cost-effective repair and resolution to minimize customer and/or equipment downtime.
  • Maintain the highest level of customer satisfaction by promptly resolving all tangible problems and concerns of high complexity.
  • Escalate problems and issues to a higher level of support including service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction.
  • Respond to, follow up, and close all assigned problems.
  • Recommend and contribute to work planning, new knowledge and skills necessary to support POS systems.
  • Provide technical training to less experienced colleagues and participate in quality review of others' work.
  • Lead assigned tasks to completion.
  • Install POS systems remotely and/or on-site.
  • Document problems and status reports.
  • Handle other duties as assigned.
Pictured: Clean Energy constructs, supplies, services and supports private fueling facilities for fleet operators as well as public use facilities, like this mixed-use facility near Los Angeles International Airport.

What's in It for You

Intriguing challenges
Complex systems, high volume and diverse customers will mean a steady stream of interesting problems. You'll add to your knowledge on a regular basis. In the process you'll support a unique, nationwide network of natural gas fueling stations, helping control costs and maximize station up-time.

Professional development
We are proactive about helping our people grow their skills, and will provide regular professional development opportunities. You'll also exchange ideas and knowledge with a strong team. Strong performance in this role could set you up to advance to a Technician III position, or to pursue other career paths within Clean Energy.

Autonomy and support
We'll look to you to get up to speed quickly and start achieving goals independently in short order. At the same time, support is always close at hand, through peers, your supervisor and other Clean Energy resources, such as Engineering.

Solid growth
Clean Energy has the right solutions at the right time, as more and more organizations are exploring alternative fuel vehicles and solutions. For instance, in October 2016 we opened a new state-of-the-art CNG station, in partnership with FedEx, in Oklahoma City. The station that will allow over 100 FedEx Freight Class 8 trucks (big-rigs) to use the convenience of fast-fueling as well as money-saving time-fueling.

Compelling value proposition
You probably already knew that natural gas burns much more cleanly than gasoline and diesel, producing significantly lower greenhouse gas emissions. Clean Energy helps companies and public organizations meet aggressive environmental goals. But natural gas fuel is also cheaper (~$1.50 cheaper per gallon than diesel), domestically abundant, and it works. And using natural gas reduces America's dependence on foreign oil. CleanEnergyFuels.com.

Proven strong leadership
You will join a team of accomplished, seasoned professionals at Clean Energy, led by Andrew Littlefair. Mr. Littlefair served as President of Pickens Fuel Corp (PFC), predecessor company of Clean Energy, which he co-founded in 1997 with Boone Pickens and was Staff Assistant to then President Ronald Reagan in the Office of Presidential Advance from 1983 to 1987. Our executive team's profiles can be viewed at CleanEnergyFuels.com. Clicking on this link will open a new browser window, but be sure to come back to submit your resume!

Excellent compensation
In addition to a competitive wage, we offer a comprehensive benefits package that includes medical, dental and other insurances, a 401(k) plan with discretionary company match, paid time off and more.

Pictured: You'll support operations across America's Natural Gas Highway™, our network of over 550 (and growing) LNG and CNG fueling stations. ANGH ensures fleets are powered for both short routes across town and long hauls across North America. Video: Clean Energy produces Redeem™, the first commercially available, renewable natural gas vehicle fuel. Derived entirely from organic waste streams, it's available for a wide variety of commercial vehicles.

Keys to Success

There is a lot to learn about our stations, operations, technologies and overall procedures, and we'll look to you to take the initiative in getting up to speed as quickly as possible. Once you're up and running, your success will be measured by a few key metrics: improvements to time-to-repair, decreases in technician overtime and increases in station up-time. We operate in a high-energy, high-expectations environment where you'll enjoy the autonomy to do your work with little supervision, as long as you deliver quality and accurate results.

In addition, in order to be an outstanding POS Technical Support Representative II, you will:
  • Bring strong self-motivation and drive
  • Maintain a positive, solution-oriented attitude along with a sense of urgency
  • Remain flexible in responding to a wide variety of issues
  • Achieve goals independently and also contribute as a team member
  • Leverage your interpersonal skills to interact effectively with multiple internal and external stakeholders
  • Possess a strong work ethic and a desire to make a difference

About Us

Taking the Lead in Clean-air Transportation

Clean Energy has a broad customer base in the solid waste, transit, ports, shuttle, taxi, trucking, airport and municipal fleet markets. We have the most experience in inventing and manufacturing today's natural gas technologies. We develop, manufacture, supply, install and service the equipment at natural gas stations across North America.

Clean Energy owns and operates LNG plants and renewable processing facilities, producing CNG, LNG and Redeem (RNG) fuels for our own stations and our clients' stations. Our network of over 550 LNG and CNG fueling stations ensures fleets are powered for both short routes across town and long hauls across North America. Our stations are fueling service vehicles at 37+ major airports, and our strategically located truck-friendly CNG and LNG fueling stations, the network we call America's Natural Gas Highway™, are designed to keep heavy duty fleets fueled up and on the road.

The Clean Energy vision extends beyond servicing the high fuel-use requirements of fleet operators. We are committed to helping businesses access the measurable advantages of clean-fuel solutions. Simultaneously, we are committed to protecting our environment as the leader in clean-air transportation. Clean Energy has proven that business and environmental goals can indeed find common ground, with mutually profitable results. Our vision and efforts have received recognition and awards from business and environmental organizations alike.

Bring Your Technical Savvy to the Leader in Alternative Fuels

Strong Ongoing Training Sets You Up for Success Now and in the Future

If you have a strong technical support background, this position offers you multiple opportunities: Clean Energy is the driving force moving America to use natural gas for transportation, and a global leader in expanding international natural gas vehicle markets. With experience and expertise built over more than a decade, we are committed to helping our customers -- companies operating all kinds of fleets from the goods movement sector to refuse and public transit, to shuttles and taxi fleets -- gain the measurable economic and environmental advantages of natural gas fueling. We have more than 1000 employees and are continuing to expand our 550+ station portfolio.

Pictured: Our business model is diverse, but at the forefront is operating public and private stations that dispense compressed natural gas (CNG), liquid natural gas (LNG), renewable natural gas (RNG), or a combination of these. You'll play an important role in this area.

The Requirements

To meet the basic qualifications for this role you will have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship. To be a good fit for the POS Technical Support Representative opportunity, you also should have:
  • A high school diploma or GED
  • Knowledge of and experience with Cardlock/POS systems
  • Strong general troubleshooting and problem-solving skills, including technical knowledge
  • A diagnostic mindset to find root cause
  • Excellent customer-facing skills
  • Knowledge of Microsoft applications including Word, Excel, Outlook, and PowerPoint
Experience with the following is preferred but not required (we'll train you on whatever is new to you):
  • At least one of the following POS/Cardlock systems:
    • Autogas (ideally), Gas Boy, Fuel Force, Petro Vend, EJ Ward, Comm Data etc.
    • Top candidates will have hands-on experience remotely troubleshooting and working on the hardware and software, as well the ability to setup and configure the platform
  • Fuel dispensing equipment such as Gilbarco, Wayne, Bennett, etc.
  • Networking technology
  • SCADA systems Quick question for you - click here
You will work Monday through Friday during typical business hours, and also participate in an after-hours on-call rotation. This will include weekends and holidays.

On occasion, you may travel locally to assist in troubleshooting issues. In addition, you should be willing and able to travel to Denver for a week for initial training. During your first year you may return to Denver every few months, for a week at a time, for ongoing professional development. After that you'll attend training sessions about once a year.

Pictured: You will be part of the largest technical support team in the industry, which also includes highly trained technicians in the field.

The Role

Reporting to the Supervisor, Operations, you will join a team that includes four other Technical Support Representatives with different levels of seniority. Your key responsibilities will include:
  • Answering inbound customer phone calls and serving as customer contact on highly complex technical and service related problems with station Point of Sale (POS) systems. Quick question for you - click here
  • Diagnosing, troubleshooting and repairing problems while ensuring the highest customer satisfaction and optimal performance.
More specifically, you will:
  • Serve as customer contact on highly complex technical and service related problems of POS systems.
  • Provide support and maintenance of integrated security systems including running updates, backups and disaster recovery processes.
  • Troubleshoot and resolve any errors and/or failures of security systems ensuring cost effectiveness and minimal downtime.
  • Interact with customers and respond to technical questions regarding POS equipment problems or requests for information.
  • Diagnose highly complex mechanical, hardware, software and system failures for POS using established procedures.
  • Apply a wide range of policies, processes, techniques and concepts to ensure the resolution of highly complex technical problems.
  • Troubleshoot and determine the most cost-effective repair and resolution to minimize customer and/or equipment downtime.
  • Maintain the highest level of customer satisfaction by promptly resolving all tangible problems and concerns of high complexity.
  • Escalate problems and issues to a higher level of support including service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction.
  • Respond to, follow up, and close all assigned problems.
  • Recommend and contribute to work planning, new knowledge and skills necessary to support POS systems.
  • Provide technical training to less experienced colleagues and participate in quality review of others' work.
  • Lead assigned tasks to completion.
  • Install POS systems remotely and/or on-site.
  • Document problems and status reports.
  • Handle other duties as assigned.
Pictured: Clean Energy constructs, supplies, services and supports private fueling facilities for fleet operators as well as public use facilities, like this mixed-use facility near Los Angeles International Airport.

What's in It for You

Intriguing challenges
Complex systems, high volume and diverse customers will mean a steady stream of interesting problems. You'll add to your knowledge on a regular basis. In the process you'll support a unique, nationwide network of natural gas fueling stations, helping control costs and maximize station up-time.

Professional development
We are proactive about helping our people grow their skills, and will provide regular professional development opportunities. You'll also exchange ideas and knowledge with a strong team. Strong performance in this role could set you up to advance to a Technician III position, or to pursue other career paths within Clean Energy.

Autonomy and support
We'll look to you to get up to speed quickly and start achieving goals independently in short order. At the same time, support is always close at hand, through peers, your supervisor and other Clean Energy resources, such as Engineering.

Solid growth
Clean Energy has the right solutions at the right time, as more and more organizations are exploring alternative fuel vehicles and solutions. For instance, in October 2016 we opened a new state-of-the-art CNG station, in partnership with FedEx, in Oklahoma City. The station that will allow over 100 FedEx Freight Class 8 trucks (big-rigs) to use the convenience of fast-fueling as well as money-saving time-fueling.

Compelling value proposition
You probably already knew that natural gas burns much more cleanly than gasoline and diesel, producing significantly lower greenhouse gas emissions. Clean Energy helps companies and public organizations meet aggressive environmental goals. But natural gas fuel is also cheaper (~$1.50 cheaper per gallon than diesel), domestically abundant, and it works. And using natural gas reduces America's dependence on foreign oil. CleanEnergyFuels.com.

Proven strong leadership
You will join a team of accomplished, seasoned professionals at Clean Energy, led by Andrew Littlefair. Mr. Littlefair served as President of Pickens Fuel Corp (PFC), predecessor company of Clean Energy, which he co-founded in 1997 with Boone Pickens and was Staff Assistant to then President Ronald Reagan in the Office of Presidential Advance from 1983 to 1987. Our executive team's profiles can be viewed at CleanEnergyFuels.com. Clicking on this link will open a new browser window, but be sure to come back to submit your resume!

Excellent compensation
In addition to a competitive wage, we offer a comprehensive benefits package that includes medical, dental and other insurances, a 401(k) plan with discretionary company match, paid time off and more.

Pictured: You'll support operations across America's Natural Gas Highway™, our network of over 550 (and growing) LNG and CNG fueling stations. ANGH ensures fleets are powered for both short routes across town and long hauls across North America. Video: Clean Energy produces Redeem™, the first commercially available, renewable natural gas vehicle fuel. Derived entirely from organic waste streams, it's available for a wide variety of commercial vehicles.

Keys to Success

There is a lot to learn about our stations, operations, technologies and overall procedures, and we'll look to you to take the initiative in getting up to speed as quickly as possible. Once you're up and running, your success will be measured by a few key metrics: improvements to time-to-repair, decreases in technician overtime and increases in station up-time. We operate in a high-energy, high-expectations environment where you'll enjoy the autonomy to do your work with little supervision, as long as you deliver quality and accurate results.

In addition, in order to be an outstanding POS Technical Support Representative II, you will:
  • Bring strong self-motivation and drive
  • Maintain a positive, solution-oriented attitude along with a sense of urgency
  • Remain flexible in responding to a wide variety of issues
  • Achieve goals independently and also contribute as a team member
  • Leverage your interpersonal skills to interact effectively with multiple internal and external stakeholders
  • Possess a strong work ethic and a desire to make a difference

About Us

Taking the Lead in Clean-air Transportation

Clean Energy has a broad customer base in the solid waste, transit, ports, shuttle, taxi, trucking, airport and municipal fleet markets. We have the most experience in inventing and manufacturing today's natural gas technologies. We develop, manufacture, supply, install and service the equipment at natural gas stations across North America.

Clean Energy owns and operates LNG plants and renewable processing facilities, producing CNG, LNG and Redeem (RNG) fuels for our own stations and our clients' stations. Our network of over 550 LNG and CNG fueling stations ensures fleets are powered for both short routes across town and long hauls across North America. Our stations are fueling service vehicles at 37+ major airports, and our strategically located truck-friendly CNG and LNG fueling stations, the network we call America's Natural Gas Highway™, are designed to keep heavy duty fleets fueled up and on the road.

The Clean Energy vision extends beyond servicing the high fuel-use requirements of fleet operators. We are committed to helping businesses access the measurable advantages of clean-fuel solutions. Simultaneously, we are committed to protecting our environment as the leader in clean-air transportation. Clean Energy has proven that business and environmental goals can indeed find common ground, with mutually profitable results. Our vision and efforts have received recognition and awards from business and environmental organizations alike.
Clean Energy is an equal opportunity employer. EOE/AA/M/F/Protected Veterans/Individuals with Disabilities
We participate in E-Verify and respect all laws regarding your Legal Right to Work in the U.S.


If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact the Human Resources Department at jdibenedetto@engage2excel.com.
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