The Requirements

To meet the basic qualification for this role you will have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship.

To be a good fit for the Application Support Analyst opportunity you will have:

• A bachelor's degree and 3-5 years of experience and/or training with ERP and other applications / software (e.g. manufacturing, job costing, field tech software preferred). We will consider non-degreed candidates with outstanding equivalent experience.  Quick question for you - click here
• 2+ years of MS Dynamics AX experience is strongly preferred.  Quick question for you - click here
• Business acumen related to one or more of the following business areas: Manufacturing, Supply Chain, Construction, Field Service, Project Costing, Data Warehouse Reporting or Finance.
• A strong understanding of the full lifecycle of multiple modules, based on hands-on experience with business analysis, administration and/or implementation; experience with both front end and back end issues.
• Solid systems savvy, including:
  • A demonstrated understanding of business functions and processes, and experience with process flow analysis / mapping.
  • A big-picture understanding of how different departments and functional areas interact within the system.
  • The ability to anticipate how a specific transaction impacts other areas of the system.
  • Proficiency in ERP table set up structures and application processing.
• Solid skills in Microsoft Office applications, specifically Word, Excel and Outlook.
• Exceptional problem-solving skills and the ability not only to drive to root causes but also to correct issues caused in other areas by the original problem.
• Strong interpersonal skills; the ability to interact effectively with people at multiple levels of the organization.
• Excellent communication skills; the ability to present technical ideas effectively to non-technical people and to translate user ideas into technical language.

Pictured: Operations and Support Services, including the largest technical support team in the industry, are important elements of our business. Our warehouses are strategically placed throughout North America to make supply of parts convenient and efficient, reducing any repair or maintenance downtime. You will support our business across various areas including field service employees and all areas of operations.

The Role

Overview
Reporting the to Manager of Business Applications, you will join a team that includes a Business Analyst, a Junior Business Analyst and a Help Desk Support Specialist. Your mission will be to act as the ERP subject matter expert (i.e. MS Dynamics AX), as well as support a variety of other applications for user groups with diverse needs. The Business Application team is cross-trained, as you will be on multiple systems.

Your Role
You will serve as the first point of support for a variety of business applications, including our ERP, Construction Costing, Manufacturing, Accounting, WMS, Field Service, CRM, and Expense Reporting systems. Quick question for you - click here  All incoming Application Support requests are processed by the Application Support Analyst. Each request is documented via an IT Help Desk ticket and escalation process tasks. This includes troubleshooting, system usage support, training and documentation. The Application Support Analyst must be able to work independently on escalated issues; prioritize, investigate and resolve them with minimal guidance from others. Additional duties may include opportunities to lead projects to resolve complex technical issues.

To give you a sense of the variety of activities and projects with which you will be involved, some of your key activities will be to:

• Support new rollouts for customers, including adding new modules and integrating new business units
• Establish and communicate best practices for processes within applications
• Troubleshoot issues escalated from the Help Desk
• Train users
• Provide decision support around projects and implementations
• Lead projects occasionally 

We'll look to you to develop expertise on both the front and back end of the various modules, leveraging your knowledge of the full lifecycle of each module, as well as a range of other applications. You will work independently and prioritize your activities. Specifically, you will:

• Function as the first line of support on all application-related issues, prioritizing as needed to maintain business continuity.
• Analyze, resolve and/or escalate issues as they are reported to meet Service Level Agreements with the business.
• Collaborate with both internal and third party consultants to ensure root cause issue resolution.
• Maintain all Application ERP issues and document their resolution in the IT Help Desk system.
• Protect and ensure the stability of the operational systems as well as maintain the integrity of the data they contain.
• Assist in determining the impact of operational issues and provide input regarding their resolution via data extraction and quantification.
• Assess critical path and assist in the implementation of any Application ERP project required by the business.
• Assist in providing support as required.
• Train users on specific applications and related business processes.

Note: this description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.

Pictured: Clean Energy constructs, supplies, services and supports private fueling facilities for fleet operators as well as public use facilities, like this mixed-use facility near Los Angeles International Airport.

Why Clean Energy

Gain diverse experience and skills
You will support a wide variety of operating units that are part of the Clean Energy family. You may contribute to projects that impact any one of these units and you will be exposed to just about all areas of our business. This is an ideal platform to gain a wide understanding of Clean Energy and enjoy visibility in multiple areas. 

Career options
You'll gain exposure to a variety of technologies, business areas, processes and systems, and develop a network of contacts across Clean Energy. Once you have proven yourself in this position, you might take your career in a number of directions within our company.

Compelling value proposition
You probably already knew that natural gas burns much more cleanly than gasoline and diesel, producing significantly lower greenhouse gas emissions. Clean Energy helps companies and public organizations meet aggressive environmental goals. But natural gas fuel is cheaper (~$1.50 cheaper per gallon than diesel), domestically abundant, and it works. And using natural gas reduces America's dependence on foreign oil.

Proven strong leadership
You will join a team of accomplished, seasoned professionals at Clean Energy, led by Andrew Littlefair. Mr. Littlefair served as President of Pickens Fuel Corp (PFC), predecessor company of Clean Energy, which he co-founded in 1997 with Boone Pickens and was Staff Assistant to then President Ronald Reagan in the Office of Presidential Advance from 1983 to 1987. Our executive team's profiles can be viewed at CleanEnergyFuels.com.

Solid growth
Clean Energy has the right solutions at the right time, as more and more organizations are exploring alternative fuel vehicles and solutions. For instance, in October 2016 we opened a new state-of-the-art CNG station, in partnership with FedEx, in Oklahoma City. The station that will allow over 100 FedEx Freight Class 8 trucks (big-rigs) to use the convenience of fast-fueling as well as money-saving time-fueling.

Excellent compensation
In addition to a competitive salary and bonus incentive program, we offer a comprehensive benefits package that includes all you would expect plus some pleasant surprises, such as a discretionary match on our 401(k) plan -- in four of the last five years the company has matched 50% of the employee's annual contribution.

Above: For over 20 years, we have engineered, fabricated, built and maintained natural gas fueling stations across North America, providing consulting, design, construction, and commissioning services for fueling stations. Below: Clean Energy produces Redeem™, the first commercially available, renewable natural gas vehicle fuel. Derived entirely from organic waste streams, it's available in either CNG or LNG form for commercial vehicles including fleets, heavy-duty trucks, refuse trucks, transit, and airport service vehicles.

Keys to Success

Your technical expertise will be essential, of course, but just as important will be strong business acumen, not only to understand processes and recommend solutions, but also to facilitate your troubleshooting efforts. As you interact with users you'll need patience as well as the ability to probe for the information you need -- in other words, you'll need a knack for helping users help you.

In addition, in order to be an outstanding Application Support Analyst, you will:

• Bring strong organizational skills to manage multiple activities and priorities effectively.
• Be proactive about getting projects started and keeping them moving forward.
• Use your leadership and interpersonal skills to influence and motivate others in the absence of authority.
• Achieve goals independently but also know when to ask for help.
• Stay abreast of technology trends and emerging best practices.
• Have passion for your work. 

We maintain a business formal environment and display a high level of professionalism here at Clean Energy, as customers and investors visit our offices frequently. The culture is casual, entrepreneurial and results-oriented, and people truly enjoy working here.

Pictured: Clean Energy is building America's Natural Gas Highway, a network of CNG and LNG fueling stations connecting coast to coast and border to border.

About Us

Taking the Lead in Clean-air Transportation

Clean Energy has a broad customer base in the solid waste, transit, ports, shuttle, taxi, trucking, airport and municipal fleet markets. We have the most experience in inventing and manufacturing today's natural gas technologies. We develop, manufacture, supply, install and service the equipment at natural gas stations across North America.

Clean Energy owns and operates LNG plants and renewable processing facilities, producing CNG, LNG and Redeem (RNG) fuels for our own stations and our clients' stations. Our network of over 550 LNG and CNG fueling stations ensures fleets are powered for both short routes across town and long hauls across North America. Our stations are fueling service vehicles at 37+ major airports, and our strategically located truck-friendly CNG and LNG fueling stations, the network we call America's Natural Gas Highway™, are designed to keep heavy duty fleets fueled up and on the road.

The Clean Energy vision extends beyond servicing the high fuel-use requirements of fleet operators. We are committed to helping businesses access the measurable advantages of clean-fuel solutions. Simultaneously, we are committed to protecting our environment as the leader in clean-air transportation. Clean Energy has proven that business and environmental goals can indeed find common ground, with mutually profitable results. Our vision and efforts have received recognition and awards from business and environmental organizations alike.