Please note that this position is
no longer available.
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Technical Support Representative
Canada CECC HQChilliwack
POSITION OVERVIEW: Works with international customers/representatives to generate aftermarket parts and service sales/support in an efficient and professional manner.
DUTIES & RESPONSIBILITIES
- Builds relationships with current and new clients to effectively serve them with their aftermarket service needs.
- Engages in developing new service and parts opportunities globally.
- Proactively works with our service centers to support their efforts in delivering services to customers.
- Creates and processes quotations, orders, credits, warranty claims, training requirements, and facilitates technical support and related aftermarket functions.
- Communicates in a timely manner on all inquiries, schedules and shipments including forwarding tracking numbers and then following-up.
- Assists with scheduling, preparation and execution of service trips including travel documentation, visas, vaccinations, finances, required parts/tools, flights, accommodations and other transportation and accommodations for CEC technicians.
- Works closely with the aftermarket department to maintain clear communications, a team atmosphere and maintain enthusiasm.
- Provides services in an efficient, professional and courteous manner.
QUALIFICATIONS
EXPERIENCE
- Completed Grade 12 or equivalent.
PHYSICAL
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job.
- While performing the duties of this job, the employee is regularly required to stand; walk; sit; used hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must be able to lift and/or move up to 25 pounds and occasionally lift and/ or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
LANGUAGE
- Fluent in English with good interpersonal skills.
- Second language is not required but an asset.
COMPUTER SKILLS
- Working knowledge of Microsoft Word, Excel and Outlook
CERTIFICATES/LICENSES/PERMITS
- Maintain a valid Driver’s License.
POSITION OVERVIEW: Works with international customers/representatives to generate aftermarket parts and service sales/support in an efficient and professional manner.
DUTIES & RESPONSIBILITIES
- Builds relationships with current and new clients to effectively serve them with their aftermarket service needs.
- Engages in developing new service and parts opportunities globally.
- Proactively works with our service centers to support their efforts in delivering services to customers.
- Creates and processes quotations, orders, credits, warranty claims, training requirements, and facilitates technical support and related aftermarket functions.
- Communicates in a timely manner on all inquiries, schedules and shipments including forwarding tracking numbers and then following-up.
- Assists with scheduling, preparation and execution of service trips including travel documentation, visas, vaccinations, finances, required parts/tools, flights, accommodations and other transportation and accommodations for CEC technicians.
- Works closely with the aftermarket department to maintain clear communications, a team atmosphere and maintain enthusiasm.
- Provides services in an efficient, professional and courteous manner.
QUALIFICATIONS
EXPERIENCE
- Completed Grade 12 or equivalent.
PHYSICAL
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job.
- While performing the duties of this job, the employee is regularly required to stand; walk; sit; used hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must be able to lift and/or move up to 25 pounds and occasionally lift and/ or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
LANGUAGE
- Fluent in English with good interpersonal skills.
- Second language is not required but an asset.
COMPUTER SKILLS
- Working knowledge of Microsoft Word, Excel and Outlook
CERTIFICATES/LICENSES/PERMITS
- Maintain a valid Driver’s License.