Summary Prepare schedules, coordinate work, and implement preventative maintenance programs. Develop and maintain equipment records and cost distribution. Work with the Service Technicians, Directors of Operations, Operations Service Manager, and the Purchasing department to resolve issues of low to moderate complexity and achieve a seamless service operation. Plan, schedule, and control inspection routes, preventative maintenance Work Orders and Corrective Action Work Orders by following established procedures. Generate service quotations and obtain information from the customer to generate a Purchase Order and ensure proper billing information for invoicing. Essential Duties and Responsibilities include the following. Other duties may be assigned. Planning and Scheduling Process Follow established procedures to execute the planning and scheduling process. Routinely communicate processes to technicians and other stakeholders. Add new and generate existing Inspection Routes, Preventative Maintenance and Corrective Work Orders as requested. Assemble work schedules that take into account equipment needs, equipment availability, labor needs and labor availability. Work closely with the Directors of Operations, Operations Service Manager and Supply Chain to understand and optimize scheduled work. Keep abreast of work prioritization processes within Operations, Quality, Safety, and with other stakeholders. Computerized Maintenance Management Systems (CMMS) Leadership Routinely communicate and adhere to CMMS standards and usage. Perform data analysis on CMMS information in order to provide solutions to a variety of technical problems and determine areas of opportunities. Assist in the budget management process by communicating spending history and future spending predictions by work type and category. Act as the point person for CMMS setup around new capital which includes service objects, assets, asset hierarchy, inspections, PMs and correctives. Maintenance and Technical Resource: Communicate how the various components fit and work together in order to make the equipment/system run effectively. Support the site with technical issues as they arise. Participate and make recommendations in problem solving activities. Participate in Preventative maintenance development. Make recommendations to support continuous improvement initiatives. Assist with the development of the maintenance department goals and objectives (master plan). Other duties as assigned. Supervisory Responsibilities This position has no supervisory responsibilities. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience Bachelor's degree in Business or related field, 3-5 years of related experience; or equivalent combination of education and experience. Basic understanding of maintenance metrics and the business significance of the metrics planned. Knowledge of maintenance planning, operations, customer service or inside sales experience desired. Language Skills Possess sophisticated, professional oral and written communication ability. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Mathematical Skills Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills Advanced knowledge of Microsoft Office applications, specifically Word, Excel, and Outlook. Experience with ERP software, such as Oracle, JD Edwards, Microsoft Dynamics AX, Epico or SAP. Certificates, Licenses, Registrations None required.