Please note that this position is
no longer available.
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Service Technician
Canada AB Home OfficeEdmonton/Calgary/Red Deer
The Service Technician works with domestic customers and internal departments to deliver technical support in accordance with CEC documented procedures and instructions, to facilitate equipment testing, commissioning, warranties, servicing, training, rebuilds, root cause analysis, assists in promoting aftermarket parts and service sales and completes all applicable quality records.
DUTIES & RESPONSIBILITIES
- Perform the assigned work in an efficient and professional manner, representing the best interest of CEC at all times. This includes maintaining a presentable image by wearing the assigned uniform.
- Understand the operational and technical function of the equipment being serviced and to provide the maintenance requirements that ensure it is operating safely, reliably and at its optimal performance.
- Trouble-shoot equipment problems, identify the parts requiring repair or replacement and perform the repairs in an efficient and timely manner.
- Collect and report equipment information, outstanding issues, service reports, parts used or required, work performed, labour time and any expenses incurred.
- Complete all applicable Quality records, time cards, expense reports and other applicable reports in a timely fashion and actively uses the systems of the department.
- Respond to emergency and after-hour service call-outs as per the assigned schedule.
- Operate assigned company vehicles in a safe and responsible manner while obeying all applicable laws. This includes ensuring the vehicle is properly maintained, remains presentable, clean and for all parts and tools to be properly stored, accounted and be organized.
- Build and maintain positive relationships with current and new clients.
- Solicit sales of new or additional services in an efficient, professional and courteous manner.This position requires being tactful and patient with customers and maintaining proper communication within the Aftermarket department.
- Offer product support and technical assistance as required and follow up to ensure a timely resolution is achieved.
- Maintain a favorable working relationship with all employees to promote a cooperative and harmonious working environment in order to facilitate positive employee morale, productivity, and continued improvement.
- Ensures a safe work environment is obtained and that all required safety attire is worn.
- Follows the CEC corporate policies and procedures.
- Perform work in accordance with CEC documented policies and procedures
- Complete all applicable quality records.
QUALIFICATIONS:
EDUCATION
- Formal technical education as a Journeyman Mechanic or Pipefitter.
- Combination of experience and training will be considered.
EXPERIENCE
- 3-5 years related experience and/or training or the equivalent combination of education and experience.
- CNG / NGV compressor experience in the oil & gas sector
- CNG Mechanical experience preferred
PHYSICAL
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear.
- The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
- Specific vision abilities required by this job include close vision, colour vision and ability to adjust focus.
LANGUAGE
- Ability to read and comprehend simple instructions, short correspondence and memos.
- Ability to write simple correspondence.
- Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.
- Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Ability to write reports, business correspondence and procedure manuals.
COMPUTER SKILLS
- Working knowledge of:
- Capable of learning new technical software programs as assigned by CEC
The Service Technician works with domestic customers and internal departments to deliver technical support in accordance with CEC documented procedures and instructions, to facilitate equipment testing, commissioning, warranties, servicing, training, rebuilds, root cause analysis, assists in promoting aftermarket parts and service sales and completes all applicable quality records.
DUTIES & RESPONSIBILITIES
- Perform the assigned work in an efficient and professional manner, representing the best interest of CEC at all times. This includes maintaining a presentable image by wearing the assigned uniform.
- Understand the operational and technical function of the equipment being serviced and to provide the maintenance requirements that ensure it is operating safely, reliably and at its optimal performance.
- Trouble-shoot equipment problems, identify the parts requiring repair or replacement and perform the repairs in an efficient and timely manner.
- Collect and report equipment information, outstanding issues, service reports, parts used or required, work performed, labour time and any expenses incurred.
- Complete all applicable Quality records, time cards, expense reports and other applicable reports in a timely fashion and actively uses the systems of the department.
- Respond to emergency and after-hour service call-outs as per the assigned schedule.
- Operate assigned company vehicles in a safe and responsible manner while obeying all applicable laws. This includes ensuring the vehicle is properly maintained, remains presentable, clean and for all parts and tools to be properly stored, accounted and be organized.
- Build and maintain positive relationships with current and new clients.
- Solicit sales of new or additional services in an efficient, professional and courteous manner.This position requires being tactful and patient with customers and maintaining proper communication within the Aftermarket department.
- Offer product support and technical assistance as required and follow up to ensure a timely resolution is achieved.
- Maintain a favorable working relationship with all employees to promote a cooperative and harmonious working environment in order to facilitate positive employee morale, productivity, and continued improvement.
- Ensures a safe work environment is obtained and that all required safety attire is worn.
- Follows the CEC corporate policies and procedures.
- Perform work in accordance with CEC documented policies and procedures
- Complete all applicable quality records.
QUALIFICATIONS:
EDUCATION
- Formal technical education as a Journeyman Mechanic or Pipefitter.
- Combination of experience and training will be considered.
EXPERIENCE
- 3-5 years related experience and/or training or the equivalent combination of education and experience.
- CNG / NGV compressor experience in the oil & gas sector
- CNG Mechanical experience preferred
PHYSICAL
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear.
- The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
- Specific vision abilities required by this job include close vision, colour vision and ability to adjust focus.
LANGUAGE
- Ability to read and comprehend simple instructions, short correspondence and memos.
- Ability to write simple correspondence.
- Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.
- Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Ability to write reports, business correspondence and procedure manuals.
COMPUTER SKILLS
- Working knowledge of:
- Capable of learning new technical software programs as assigned by CEC
