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Desktop Support Technician
Canada CECC HQChilliwack
The Desktop Support Technician is responsible for all aspects of the hands on, day-to-day support of the IT System’s Hardware and Software. This individual is an innovative and motivated person with excellent communication skills and the ability to work in a multi-disciplined team environment. Flexibility to the changing needs within a fast paced manufacturing environment is vital, and the ability to perform a logical workflow to evaluate and resolve technical issues.
DUTIES & RESPONSIBILITIES
- Responsible for every aspect of the hands on day-to-day support of the IT Systems Hardware and Software (Workstations, Mobile devices, Network components and peripherals).
- Manage AD/Exchange/Lync users and group accounts.
- Respond to user resource/account requirements and advise management of any issues affecting the functioning of the IT systems.
- Troubleshoot Hardware and Software and tune performance.
- Upgrade Hardware and Software as required and maintain configuration logs of all changes/modifications.
- Maintain software licensing and hardware maintenance/warranty records.
- Maintain domain and 3rd party user accounts and security permissions.
- Perform work in accordance with CEC documented policies and procedures.
- Manage inventory, purchasing and mobile accounts.
QUALIFICATIONS
EDUCATION
- Grade 12
- Microsoft Certified Professional including Server, Desktop and Applications modules.
- Education and combined experience may be considered.
EXPERIENCE
- Experience working in an environment supporting MS Windows Server 2008/2012, MS Exchange 2010, TCP/IP, DHCP, DNS, SCCM; Windows 10, Windows 7, Cisco and Cradle Point devices; IPhone, Android mobile devices.
PHYSICAL
- Able to carry up to 25lbs. moving small items and equipment (computers, printers, etc.) and move workstations.
LANGUAGE
- Excellent verbal and written English communication a must. Spanish would be an asset.
CERTIFICATES/LICENCES/PERMITS
- Microsoft Certified Professional including Server, Desktop and Applications modules.
OTHER
- Proven ability to prioritize tasks effectively with attention to detail.
- Positive attitude that can contribute to a strong service environment.
- Maintain inventory and account management changes and produce knowledge base documentation on new procedures and/or troubleshooting processes.
The Desktop Support Technician is responsible for all aspects of the hands on, day-to-day support of the IT System’s Hardware and Software. This individual is an innovative and motivated person with excellent communication skills and the ability to work in a multi-disciplined team environment. Flexibility to the changing needs within a fast paced manufacturing environment is vital, and the ability to perform a logical workflow to evaluate and resolve technical issues.
DUTIES & RESPONSIBILITIES
- Responsible for every aspect of the hands on day-to-day support of the IT Systems Hardware and Software (Workstations, Mobile devices, Network components and peripherals).
- Manage AD/Exchange/Lync users and group accounts.
- Respond to user resource/account requirements and advise management of any issues affecting the functioning of the IT systems.
- Troubleshoot Hardware and Software and tune performance.
- Upgrade Hardware and Software as required and maintain configuration logs of all changes/modifications.
- Maintain software licensing and hardware maintenance/warranty records.
- Maintain domain and 3rd party user accounts and security permissions.
- Perform work in accordance with CEC documented policies and procedures.
- Manage inventory, purchasing and mobile accounts.
QUALIFICATIONS
EDUCATION
- Grade 12
- Microsoft Certified Professional including Server, Desktop and Applications modules.
- Education and combined experience may be considered.
EXPERIENCE
- Experience working in an environment supporting MS Windows Server 2008/2012, MS Exchange 2010, TCP/IP, DHCP, DNS, SCCM; Windows 10, Windows 7, Cisco and Cradle Point devices; IPhone, Android mobile devices.
PHYSICAL
- Able to carry up to 25lbs. moving small items and equipment (computers, printers, etc.) and move workstations.
LANGUAGE
- Excellent verbal and written English communication a must. Spanish would be an asset.
CERTIFICATES/LICENCES/PERMITS
- Microsoft Certified Professional including Server, Desktop and Applications modules.
OTHER
- Proven ability to prioritize tasks effectively with attention to detail.
- Positive attitude that can contribute to a strong service environment.
- Maintain inventory and account management changes and produce knowledge base documentation on new procedures and/or troubleshooting processes.
