The RequirementsTo be a qualified for the Telecommunications Analyst role, you will have:
- A bachelor’s degree, or the equivalent, in a field directly related to the position.
- 3 to 5 years of related experience or the equivalent combination of education and experience.
- 1 to 2 years of project management experience required.
- 1 to 2 years of experience working with carriers, including pricing, pre-sales, provisioning, implementation, post-sales, and troubleshooting required.
- Advanced knowledge of voice and data networks (POTS, DSL, T1, VPN, MPLS, VoIP, etc.).
- Strong understanding and knowledge of Telco terminology, including DSL, ADSL, IDSL, iPsec Cable, EVDO, T1, ISP, D-Mark, DID, Pots Line, ISDN, PRI BRI.
- Understanding of the Telco ordering processes.
- Knowledge of all Microsoft Office applications.
- Self-motivation and drive; the ability to take ownership of your responsibilities and execute with little or no direction.
- The ability to work effectively both independently and as part of a team.
- Excellent interpersonal skills and the ability to build and maintain effective relationships with Clean Energy’s IT team, cross-functional teams including Operations and Engineering, vendors and other internal and external stakeholders.
- Strong written and verbal communication skills.
- A solid work ethic, reliability and dependability.
- Outstanding organizational skill and attention to detail.
- Proven problem solving abilities.
The RoleReporting to the Manager, Information Technology, as Telecommunications Analyst, you will be responsible for coordinating and executing all of Clean Energy’s telecommunications moves, additions, and changes for our growing network of natural gas fueling stations (primarily) and other Company property. On a daily basis you will interact with the IT team, Project and Construction Managers and other internal stakeholders, and act as liaison between the telephone and network companies and the various Clean Energy entities for all telecommunications needs. For each station (or other) site you will analyze station telecommunications requirements, provide technical expertise to assist in efficient and effective network telecommunications, and plan, program, and test telecom systems. You’ll also coordinate broadband and phone line issue diagnosis and repairs as required.
While you will manage the telecommunications projects for each station site, this role is more about coordinating all the telecom needs, than providing heavy project management. There will be an overall project manager, with whom you’ll work, for each station to ensure that every facet of the build is being managed, including telecommunications. To perform your duties effectively, you’ll also work with Engineering, IT and other internal players, as well as external carriers. We’re building between 75 and 150 stations per year, with a long-range goal of 5000+ stations, so your organizational skills must be strong.
You will manage telecommunications for each site/project by:
- Maintaining telemetry resource inventory per site, including phone lines, data lines, routers, DSL equipment, and serial conversion equipment (i.e. Digi’s).
- Monitoring site telemetry up time, alerting the LNG Logistics staff on telemetry failures, and following procedures to restore telemetry failures.
- Creating and distributing site communications sheets as appropriate.
- Scheduling site visits and coordinating newly determined phone path routes with all necessary parties.
- Ordering phone lines and coordinating phone line installations and ensuring proper installation to the correct MPOE.
- Qualifying CNG and LNG stations for broadband communications; making recommendations and providing solution options when the standard option isn’t available.
- Collaborating with the Engineering, Construction and Operations departments in all telecommunication matters, including installation and repairs.
- Ordering MPLS for sites and coordinating shipping and installation of communications with vendors.
- Preparing proper forms, as required, to comply with established processes; recommending process improvements to streamline and increase efficiency.
- Managing, distributing and tracking IP addresses for all stations.
- Requesting disconnection of service for stations no longer requiring services, phone or Broadband.
- Testing and evaluating installation issues, following-up on repair status, and ensuring resolution.
- Managing projects of voice and data networks (POTS, DSL, T1, VPN, MPLS, VoIP, etc.) including new service orders, installation coordination, and troubleshooting.
- Preparing, updating, maintaining, and presenting reports to management on project status and metrics.
- Interacting with carriers to gather information and ensure quality of performance, service, and delivery.
- Ensuring network services and processes are properly documented and executed.
- Attending daily/weekly/monthly meetings as required.
- Building and maintaining positive relationships with clients, carriers, and management.
- Assessing and striving to continually improve telecommunication services.
Why Clean EnergyProfessional development -- of course, you'll come in with the ability to manage the telecommunications requirements for every construction project, but the shear volume of projects means that you will build strong relationships with the network of providers as well as with our internal project teams, and become an expert in short-order. We are committed to the professional development of our employees, and while you won't have a lot of down time, when you do you'll be able to learn about other areas of IT.
Make the role your own -- until now, this function has been outsourced, but with our continuing growth and rapid development, it's time to bring it in house. That means that you're not just filling someone else's shoes; you're actually making the role your own! Prove yourself and you'll become the "go to" person for all telecommunications needs and enjoy companywide exposure.
Autonomy -- you'll be joining the IT team, and as you can imagine, we're very busy. The team will look to you to handle all telecommunications needs/issues autonomously. Naturally, there's support if you need it, but you'll take ownership of the role and be its driving force.
Hot industry -- natural gas as an alternative fuel is well past the "emerging" stage, although there is tremendous potential for further growth. Clean Energy is a clear leader, and the driving force moving America to use natural gas for transportation. For example, we're building America's Natural Gas Highway (map pictured below), a network of LNG truck fueling stations on the Interstate Highway System and in major metropolitan areas to provide LNG fueling coast-to-coast and border-to-border. To date we have delivered 800 million gallons of CNG and LNG. In addition, Clean Energy:
- Fuels more than 30,000 vehicles each day.
- Operates about 500 fueling stations across the country, including almost 40 at major airports.
- Maintains strategic partnerships with industry leaders.
- Runs a fleet of 60 LNG tankers making 5,000 deliveries a year, such as the one pictured above.
Proven strong leadership -- you will join a team of accomplished, seasoned professionals at Clean Energy, led by Andrew Littlefair. Mr. Littlefair served as President of Pickens Fuel Corp (PFC), predecessor company of Clean Energy, which he co-founded in 1997 with Boone Pickens. Mr. Littlefair was Staff Assistant to then President Ronald Reagan in the Office of Presidential Advance from 1983 to 1987. Our executive team's profiles can be viewed at CleanEnergyFuels.com.
Solid growth -- Clean Energy has the right solutions at the right time, as more and more organizations are exploring alternative fuel vehicles and solutions. For example, in 2013 our subsidiary IMW announced an agreement to provide natural gas compressors for the construction of more than 300 compressed natural gas stations in China. Clean Energy also secured its largest single order and deployment of medium-duty CNG trucks for delivery services, from Fox Transportation. And the momentum continues to build.
Excellent compensation -- in addition to a competitive salary, we offer a comprehensive benefits package that includes all you would expect plus some pleasant surprises, such as a discretionary match on our 401(k) plan -- in four of the last five years the company has matched 50% of the employee's annual contribution.
Keys to SuccessAt Clean Energy, you’ll notice a strong dedication to our mission of building a brighter energy future for America. It’s an ambitious goal that takes a lot of driven people working in unison. In the Information Technology department you’ll find that that mission leaves little time for company or intra-department politics. To be as effective as possible, we maintain a direct and open dialog alongside high expectations. We’ve already said it, but it’s important enough that it’s worth repeating here: Your work ethic and ability to be a go-getter who’s able to perform with little oversight will be key to your success. To fit in with the team you’ll be reliable, punctual and driven to take ownership of your role. At the same time, you can’t be crass. You’ll need the full range of your interpersonal skills to build relationships throughout the department, company and with our vendors.
About UsTaking the Lead in Clean-air Transportation
Clean Energy has a broad customer base in the solid waste, transit, ports, shuttle, taxi, trucking, airport and municipal fleet markets, fueling more than 30,000 vehicles at approximately 400 strategic locations across the United States and Canada.
Clean Energy owns and operates two LNG production plants, one in Willis, TX and one in Boron, CA, with combined capacity of 260,000 LNG gallons per day and designed to expand to 340,000 LNG gallons per day as demand increases. It also owns and operates a landfill gas facility in Dallas, TX that produces renewable methane gas or biomethane for delivery in the nation's gas pipeline network.
The Clean Energy vision extends beyond servicing the high fuel-use requirements of fleet operators. We are committed to helping businesses access the measurable advantages of clean-fuel solutions. Simultaneously, we are committed to protecting our environment as the leader in clean-air transportation. Clean Energy has proven that business and environmental goals can indeed find common ground, with mutually profitable results. Our vision and efforts have received recognition and awards from business and environmental organizations alike.
Pictured: Clean Energy is moving America toward the use of natural gas for transportation, and we're continuing to grow.
- 1 to 2 years of project management experience.
- 1 to 2 years of experience working with carriers, including pricing, pre-sales, provisioning, implementation, post-sales, and troubleshooting.