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Quick Question:

Knowledge and experience with POS systems would best be described as:
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Quick Question:

Technical support or troubleshooting remote Cardlock or POS Systems for internal or external customers.
Please note that this position is no longer available.
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Tier 1 Technical Support Rep (Entry Level)
CA - Newport BeachNewport Beach, CA
Opportunity Snapshot
Leverage your technical aptitude and drive to learn to support customers, evolve your skills and build your career.
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Leverage your Technical Aptitude and Drive to Learn to Support Customers, Evolve your Skills and Build your Career with an Industry Leader

If you combine technical support skills with a customer service mindset and the drive to learn, the position of Tier 1 Technical Support Rep offers you multiple opportunities:
  • You will work with the most current technology at a leader in green, natural gas vehicle fuels. 
  • You'll remotely diagnose, repair and troubleshoot POS at fueling stations throughout the country, supporting customers as well as our Field Service Technicians -- no two days will be exactly the same. 
  • We provide ongoing professional development to set you up for success in this role and in pursuing advancement opportunities in our growing organization. From this role, you could move to a level 2 or 3 Technical Support Representative.
  • You will have the opportunity to train with team members, vendors, and after you're fully acclimated, for a week in Denver. 
  • You'll join a talented team with a can-do attitude and a commitment to customer service at a growing organization. In fact, this role is being added to support our strong growth and portfolio of 550+ stations.
  • Earn a competitive wage, overtime opportunities and a comprehensive benefits program.
Clean Energy is North America's leading provider of natural gas fuel for transportation and a global leader in expanding international natural gas vehicle markets. With experience and expertise built over more than a decade, we are committed to helping our customers -- companies operating all kinds of fleets from the goods movement sector, to refuse and public transit, to shuttles and taxi fleets -- gain the measurable economic and environmental advantages of natural gas fueling. We have more than 400 employees and are continuing to expand our portfolio of 500+ stations.

Pictured: Our business model is diverse, but at the forefront is operating public and private stations that dispense compressed natural gas (CNG), liquid natural gas (LNG), renewable natural gas (RNG), or a combination of these. You'll play an important role in this area.
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Bring Your Technical Savvy and Customer Orientation to a Growing Leader in Alternative Fuels
The Requirements
You'll need some Cardlock / POS experience, ideally in the petroleum industry, and strong technical aptitude
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Bring your Cardlock / POS experience to a progressive career role.
To meet the basic qualifications for this role you will have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship. To be a good fit for the Tier 1 Technical Support Rep opportunity, you also should have:
  • A high school diploma or GED equivalent
  • 1-2 years of related experience or training, ideally as a Cardlock or POS tech; petroleum cardlock understanding is highly preferred, though we'll train you if you meet the other qualifications
  • Knowledge of and experience with Cardlock / POS systems  Quick question for you - click here
  • Strong general troubleshooting and problem-solving skills, including technical knowledge
  • A diagnostic mindset to find root causes
  • Excellent interpersonal and communication skills
  • Solid computer skills, including:
    • Windows 10
    • Knowledge of Microsoft applications (e.g. Word, Excel)
    • Ability to log in and navigate within remote devices
  • Strong learning aptitude 
  • Proven work ethic including dependability and reliability
Experience with the following is preferred but not required (we'll train you on whatever is new to you):
  • At least one of the following POS/Cardlock systems:
    • Autogas (ideally), Gas Boy, Fuel Force, Petro Vend, EJ Ward, Comm Data etc.
    • Top candidates will have hands-on experience remotely troubleshooting and working on the hardware and software,
  • Fuel dispensing equipment such as Gilbarco, Wayne, Bennett, etc.
  • Networking technology
  • SCADA systems  
You will work the Monday - Friday day shift at our corporate HQ in Newport Beach. Additionally, you will be part of the on-call rotation, after hours and on weekends. When on call, you will be able to respond remotely, from your home. We will provide a laptop. Additionally, we'll look to you to be flexible in your schedule to meet demands as we cover 24/7/365 operations. 

Pictured: You will be part of the largest technical support team in the industry, which also includes highly trained technicians in the field.
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The Role
Work extensively with Service Technicians in the field.
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Role Overview
Reporting to the Manager, Commissioning, you will join a team that includes three other Technical Support Representatives (TSRs) with different levels of seniority. As a Level I TSR, you will answer inbound customer phone calls and emails and serve as customer contact on basic and routine technical and service-related problems with station Point of Sale (POS) systems. Initially, you will focus on POS but in time will train on and support Programmable Logic Controllers (PLCs) in order to support field service technicians while they are on site at CNG and LNG fueling stations.  Quick question for you - click here ​

Role Details
Typically, calls/emails will be forwarded to you via the Customer Service Team. You will respond immediately, or in a timely manner if you're on another call, to ensure prompt and courteous service. You will primarily support field service technicians woking on site at CNG and LNG stations throughout the country. Some stations are owned by our fleet customers and others by Clean Energy Fuels, but all support the fueling needs of our customers. 

Specific responsibilities will include:
  • Serving as customer contact on routine technical and service-related problems with POS systems.
  • Providing technical support to service technicians on PLCs by diagnosing, troubleshooting, and repairing basic and routine problems, ensuring promptness and optimal performance.
  • Interacting with customers and responding to technical questions regarding POS equipment problems or requests for information. 
  • Diagnosing basic and routine mechanical, hardware, software and system failures for POS and PLC systems using established procedures.
  • Learning and applying policies, processes, techniques and concepts to ensure the resolution of basic and routine technical problems.
  • Troubleshooting and determining the most cost-effective repair and resolution to minimize customer and/or equipment downtime.
  • Maintaining the highest level of customer satisfaction by promptly resolving tangible problems and concerns of low complexity.
  • Escalating problems and issues to a higher level of support including service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction.
  • Responding to, following up, and closing all assigned problems.
  • Acquiring and applying new knowledge and skills necessary to support POS and PLC systems.
  • Providing after-hours and/or weekend or holiday support (unscheduled support) as business needs arise. After hours calls can be handled remotely from your home (we'll provide a laptop).
  • Installing POS remotely.
  • Documenting problems and status reports.
Video: Redeem® is the first commercially available, renewable natural gas vehicle fuel. Derived entirely from organic waste streams, it's available in either CNG or LNG form for commercial vehicles including fleets, heavy-duty trucks, refuse trucks, transit, and airport service vehicles.
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Clean Energy is an equal opportunity employer. EOE/AA/M/F/Protected Veterans/Individuals with Disabilities
We participate in E-Verify and respect all laws regarding your Legal Right to Work in the U.S.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact the Human Resources Department at sgaskill@engage2excel.com.